Shipping Policy
Order Processing
- Orders are processed and fulfilled through our trusted partners, Printful and Printify.
- Production time typically ranges from 2–7 business days, depending on the product.
- You will receive a confirmation email with tracking information once your order is shipped.
Shipping Times
- Domestic Shipping (USA): Estimated delivery within 3–8 business days after production.
- International Shipping: Delivery times vary by destination, typically 7–20 business days.
Shipping Rates
- Shipping costs are calculated at checkout based on your location and order size.
- Free shipping may be available for orders exceeding a specific value (details provided at checkout).
Tracking Your Order
- You can track your order using the tracking number provided in your shipping confirmation email.
- For any issues with tracking, please contact us at [email protected].
Returns Policy
Return Eligibility
As a print-on-demand business, all items are custom-made upon order. We accept returns or exchanges only for the following reasons:
- Defective or Damaged Products: If your item arrives damaged or has a manufacturing defect.
- Incorrect Orders: If you receive the wrong item or size due to an error on our part.
Non-Returnable Items
- Personalized or custom-designed products.
- Items purchased on clearance or as part of special promotions.
Return Process
- Contact Us: Email [email protected] within 14 days of receiving your order. Include your order number, a description of the issue, and photos of the product (if applicable).
- Approval: Once your return request is approved, we will provide instructions for returning the item.
- Refunds or Replacements:
- Refunds will be issued to your original payment method within 7–10 business days after receiving the returned item.
- Replacements will be shipped as soon as the issue is confirmed.
Return Shipping Costs
- For eligible returns due to defects or errors, we will cover the return shipping cost.
- For all other returns, the customer is responsible for return shipping fees.
Cancellations and Changes
- Orders can be canceled or modified within 2 hours of placement. After this window, production begins, and changes may not be possible.
Contact Us
For questions or concerns about shipping or returns, please contact us:
- Email: [email protected]
- Phone: 929-638-5594
We are dedicated to ensuring your satisfaction and appreciate your understanding of our processes as a print-on-demand business.