Returns and Refund Policy
Effective Date: 12/27/2024
Thank you for shopping with NujuStudio LLC. We are committed to providing high-quality products and services. However, we understand that there may be instances where you may need to return or request a refund for an order. This policy outlines the terms and conditions for returns and refunds.
Eligibility for Returns and Refunds
Due to the custom nature of our products, returns and refunds are only available under the following conditions:
- Defective or Damaged Items: If your order arrives damaged, defective, or with printing errors caused by our production process.
- You must provide photographic evidence of the defect or damage within 7 days of receiving the item.
- Incorrect Items: If the item you received differs from your order (e.g., incorrect design, size, or color).
- You must notify us within 7 days of delivery with supporting evidence (e.g., photos).
- Non-Delivery: If your order does not arrive within the estimated delivery timeframe due to issues within our control.
- Please contact us within 14 days of the expected delivery date.
Non-Eligible Items
We cannot accept returns or issue refunds for:
- Change of mind after purchase.
- Incorrect orders due to customer error (e.g., incorrect size, color, or customization details).
- Wear and tear or misuse of the product.
Process for Returns and Refunds
- Contact Us:
- Email our support team at [email protected] with your order number and details of the issue.
- Attach clear photographs of the item and the packaging if applicable.
- Review Process:
- Once we receive your request, our team will review it within 3-5 business days.
- If approved, we will provide instructions for returning the item or issuing a refund.
- Resolution Options:
- Replacement: A new item will be produced and shipped at no additional cost.
- Refund: If a replacement is not possible, a refund will be issued to the original payment method.
Refund Timelines
Refunds are processed within 7-10 business days after approval. Depending on your payment method, it may take additional time for the funds to reflect in your account.
Shipping Costs
- We cover the return shipping costs for defective, damaged, or incorrect items.
- Customers are responsible for shipping costs if the return is due to their error.
General Terms
- This policy is subject to the terms outlined in our Privacy Policy, Terms and Conditions, Disclaimer, and Cookies Policy.
- We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting.
For further assistance, please contact our customer service team at [email protected].