Returns and Refund Policy
Effective Date: 12/27/2024
Thank you for shopping with NujuStudio LLC. We are committed to providing high-quality products and excellent service. We understand there may be situations where you need to request a return or refund. This policy outlines our terms and process.
Eligibility for Returns and Refunds
Because each product is made to order, returns and refunds are only available under the following conditions:
- Defective or Damaged Items: If your item arrives with defects or damage.
- Please provide clear photos of the item and packaging within 7 days of receipt.
- Please provide clear photos of the item and packaging within 7 days of receipt.
- Incorrect Items: If you receive the wrong design, size, or color.
- Notify us within 7 days of delivery with supporting photos.
- Notify us within 7 days of delivery with supporting photos.
- Non-Delivery: If your item does not arrive within the expected timeframe and the issue is not due to customer error or an incorrect address.
- Contact us within 14 days of the estimated delivery date.
Non-Eligible Items
We are unable to offer refunds or replacements for the following:
- Change of mind after purchase.
- Customer errors (e.g., ordering the wrong size, color, or entering incorrect info).
- General wear and tear or misuse.
How to Request a Return or Refund
- Contact Us
- Email our support team at info@nujustudio.com with your order number and a description of the issue.
- Attach clear photographs if applicable.
- Review Process
- We will review your request within 3–5 business days and let you know the outcome.
- Resolution
- If your request is approved, we’ll offer either:
- Replacement: A new item will be sent to you at no additional cost.
- Refund: If a replacement isn’t possible, we will issue a refund to your original payment method.
- If your request is approved, we’ll offer either:
Returns Timelines
Refunds are processed within 7–10 business days after approval. Additional processing time may apply based on your payment provider.
Shipping Costs
- If the issue is due to a defect, damage, or incorrect item, we will cover return shipping costs.
- If the return is due to customer error, you are responsible for return shipping.
Additional Terms
- This policy is subject to our Terms of Service and Privacy Policy. We reserve the right to update this policy at any time without prior notice.
- For help, contact our team at info@nujustudio.com.